01
The buyer’s question
What does it cost to deliver each IT service, how is performance tracking against plan and which information should guide the next decision?
02
Relevant capabilities
Organise financial and operational information into a service financial model. Allocate direct and shared expenditure, prepare budgets and reporting, and maintain a clear record of the assumptions behind the results.
- Service cost modelling
- Direct and shared cost allocation
- Budget and actual reporting
- Defined ownership of the management cycle
03
ClearCost’s service contribution
ClearCost helps define the first useful reporting scope, prepare the information, establish the model and support the people who will operate it. Serviceware may be relevant where enterprise ITFM capabilities are required.